Not that I have a lot of time on my hands, but when I really like a company, or in this case, when I am wronged by a company, I want to let people know. This particular case is incredibly stupid. I have built 4 pc computers in the last couple of years with parts I have purchased at CompUSave in Lynnwood, WA. I tend to build pretty good machines, so I've spent some money.
A month or so ago I made the drive up to Lynnwood to purchase components for a new pc. While there, I also asked for a stick of RAM to replace one in my mother's Dell computer - and showed them the dead one. It turns out they sold me the wrong one (and are trying to blame it on Dell), so I sent them back the one they sold me for a refund. Yesterday a guy calls up and says that they will only issue store credit - and that they want to charge me a restocking fee of 15%.
I sent them an email telling them that they would be sorry if they don't give me a 100% refund, because I will be filing a complaint with the Better Business Bureau, protesting the credit card charge - and blogging about this experience. Now they are threatening to report me to the police! I should probably talk to their owner and let them know about how their employee is mishandling the situation - but I don't want to spend any more effort on them - and I'm sure they will find out soon enough.
Now this is hardly worth my time - but I want to make sure that it doesn't happen to anyone else. If you are buying a computer or pc parts, my advice is to be sure to Boycott CompUSave.
Does anyone know of a good place to purchase computer parts in Bellevue, the Eastside or anywhere in the greater Seattle area?
Update - this just in: Now they are claiming to be blocking my domain from receiving email. Man, are they whacked!
Wow - these guys pissed me off so much that I almost forgot the silver lining: I never have to drive to Lynnwood to get hosed by CompUSave again.
5 comments:
Please do feel free to contact that email address, but I'd suggest that you stay away from buying anything from them - or you might get ripped off like I did.
If they treat their regular customers like this, how do they treat someone who walks in off the street?
Apparently after way too much effort I "won" and CompuSave has said they have refunded the entire amount. Not to try to retain me as a customer, but to shut me up.
It's still foreign to me that a company would work so hard to lose a customer.
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