Monday, March 24, 2008

Lines At Post Office Reveal Great Opportunity for Improvement

What's wrong with this picture?

It's 2:45 pm and there are at least 11 people in line at the US Post Office on 112th Ave NE in Bellevue. That doesn't even include the part of the line standing outside the door. What's worse is there is only two clerks working.

Why does the US Post Office feel like it is ok to make people wait EVERY day? There is almost always a line at this post office and although there is plenty of counter space for five or most agents, there is never more than 2 or 3 working. Sure they can raise postage rates whenever they'd like to pay for their advertising, but perhaps that money would be better spent on better (and more) service....?

The silver lining here is that this is a great opportunity for improvement. I'm sure that better service and more help would translate into more sales and higher revenue for the post office. Any Post Master listening? I'd definitely like to hear your side of the story.

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